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Home ::  Shipping & Returns

Shipping & Returns

Shipping

Delivery Process Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations.

Here at our site we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel.

Processing - Charged - Shipped

Processing - Once you have made a payment with your credit card, your order is placed in Pending Status. Someone from our website will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified by someone at our site your order will be elevated to the next status and prepare the package for the shipment.

Charged - We have processed and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped".

Shipped - At this point your order has been shipped and you have been provided with a tracking number.

Other Possible Statuses: Canceled - If your order status is "canceled" this is because we were unable to verify your payment. Or you've made a request for cancellation prior the shipment. We accept cancelling order within receiving your payment 24 hours. Others, the client is responsible for everything.

Return & Exchange

Returns or exchanges are permitted, provided the customer purchased the product through our website and it is within 30 days of the original invoice date.Once we receive your return, please allow 3 to 5 business days to complete your return or exchange.

We hope that you're pleased together with your acquire from our web page. Even so, we understand that you can find occasions once you have to have to return goods to us. All products sent back to us has to be in original situation i.e.not worn, altered or washed, with all tags attached. Or merchandise will be returned to sender.

Goods have to be returned inside 7 days of receipt date - unworn and contain each of the original packaging and labels. All shipping fees associated with the return of goods would be the duty from the consumer.

To exchange a item, you should e-mail us and inform us on the explanation. We'll then present you with additional directions. The goods is usually exchanged inside 7 days of your receipt date offered they are unworn and within the original situation with all of the original packaging and labels. When returning an item for an exchange, please make certain that your name, address, telephone number and directions are clearly indicated. All shipping expenses associated with the exchange of goods will be the duty in the customer.

We strongly propose that you just use DHL shipping, as we are going to not be accountable for any lost parcels.

Cancellations

Should you wish to cancel your order, you will need to email us promptly. Majority of orders are dispatched inside 1-2 days from the order date. Shipped orders can not be cancelled.

Need to have To Request A Return?

Now you realize our returns policy, you are able to request a return using the type beneath and we will get back to you with a returns number, which you have to accompany with your order.
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